Internship Opportunity at Zain group in Bahrain: Call Center Trainee
By: ZainLast update:
Applicant criteria
NationalityNo specific nationality required
Skillscustomer service, − Excellent communication skills.
Age
- No specific age required
Gender
- Both
Opportunity criteria
Job Type
- Internship
Opportunity FieldOthers
Job locationBahrain
Needed documentsCV, Application form
Deadline2023-06-17
Opportunity description
Zain group is offering an InternshipOpportunity in Bahrain: Call Center Trainee.
Duties & responsibilities
- Answering inbound calls to assist customers who have specific inquiries.
- Building customer’s trust in the services and products offered by Zain.
- Providing personalized customer service of the highest level.
- Ability to treating people with respect under all circumstances, instill trust in others.
- Follow instructions as well as take responsibility for their actions and also keep commitments.
- Handling all tickets timeously within as per SLA with clients.
- Obtaining and evaluating all relevant information to handle product and service inquiries
- Ensuring customer service satisfaction through calls, reporting and visits to foster customer relationships.
- Ensuring that all confidential information pertaining to company activities or individual is not disclosed or revealed to unauthorized
- person or agency.
- Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
- Assisting customers with all issues and escalate them to management appropriately.
- Performing any other related duties as assigned or needed.
Eligibility criteria
- University Students (2nd Year & Above).
- Experience is a plus.
About Zain Group:
Zain is a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 50 million active individual and business customers as of March 31, 2019.
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