IRENA Jobs in UAE: ICT Helpdesk and Systems Engineer

IRENA is offering a job opportunity in Abu Dhabi, UAE as an ICT Helpdesk and Systems Engineer.

Under the supervision of the Chief, Information Communications Technology and direct guidance of the ICT Operations/ Infrastructure and Information Systems Officers, the ICT Helpdesk and Systems Engineer will be responsible for supporting all aspects of first- and second-line ICT Support duties, including Office 365, Azure, servers, storage and database management along with general administrative duties like help desk activities logging, technical and end-user documentation. Specifically, the incumbent will be responsible for the following duties:

ICT Desktop Administration and Configuration Support:

• Provide hardware and software support to end users for standard ICT Equipment like laptop computers, monitors, printers, phones etc. including asset management process;
• In coordination with ICT Systems Engineer and Systems Administrator, assist in performing software installation and updates;

Systems Administration Support:

• Performs routine administration, operation, technical support, troubleshooting and monitoring of the IRENA Office365 and Azure cloud environments;
• Performs routine installation, configuration, testing and deployment of server hardware and software, including Operating Systems.

Service Desk Support:

• Receives and logs incident calls or service requests in IRENA Helpdesk System as per the procedure;
• Attempts to resolve as many problem calls or service requests on initial contact and as per the SLA;

Assets Management:

• Receives, unpacks, and inspects all incoming ICT assets;
• Enters assets and asset transactions into the automated inventory management system in accordance with established procedure;

1. Education: High school diploma or equivalent. Post-secondary education/courses in the area of electronics, ICT or related specialization. Certification in Microsoft Technologies, Azure, and ITIL is an asset.
2. Experience: A minimum of three years of progressively responsible experience as an ICT Support Engineer in information technology helpdesk / Systems administration roles. Knowledge of MS technologies Office suit, Windows, Teams, Office365 and Azure is required. Knowledge of IT Service Management framework such as ITIL and experience of using IT Helpdesk / Service Desk software is an advantage.
3. Language: Excellent command of written and spoken English is a must. Knowledge of additional languages is an asset.
4. Skills: Good knowledge of MS technologies Office Suit, Windows, Teams, Office365 and Azure is required.

About IRENA:

The International Renewable Energy Agency (IRENA) is an intergovernmental organization that supports countries in their transition to a sustainable energy future and serves as the principal platform for international cooperation, a center of excellence, and a repository of policy, technology, resource and financial knowledge on renewable energy. IRENA promotes the widespread adoption and sustainable use of all forms of renewable energy, including bioenergy, geothermal, hydropower, ocean, solar and wind energy in the pursuit of sustainable development, energy access, energy security, and low-carbon economic growth and prosperity.

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