IT Executive (UAE Nationals) Vacancy at Aramex in Dubai
Applicant criteria
- No specific age required
- Both
Opportunity criteria
- Full time
Opportunity description
Aramex is offering a job opportunity in Dubai, IT Executive (UAE Nationals). The main objective of the Support Executive job is to be part of the global logistics IT end user support team with knowledge & ownership of all Logistics IT products & solutions offered to all Aramex internal or external clients.
Duties & responsibilities
- Manage and resolve all logistics IT client’s technical queries and day-to-day issues arising from internal and external business clients.
- Monitor, respond and resolve all IT support tickets logged by end users.
- Make sure all tickets are resolved within agreed business SLAs as per the priorities.
- Knowledge of all Logistics IT products offered by IT to Logistics business globally.
- Remote/Phone/ On-site support for all WMS issues that may arise within a warehousing environment.
- Configure, manage and support all RF & mobile scanning devices used by warehouse operations.
- Maintain records and track usage of all Logistics IT assets in use by global operations
- Analyze all technical issues and suggest solutions for repetitive issues to mitigate IT tickets.
- Be part of internal IT product testing team for any new developments and enhancements projects.
- Be a team player and part of global IT support team who handles all station user queries.
- Participate in periodic/daily IT team meetings and other periodic activities for the logistics teams.
Eligibility criteria
- Bachelor of computer science, Engineering, or related IT field
- Microsoft SQL database- T-SQL is a must.
- Proven experience of working in a delivery-focus support role
- Experience working in a team-oriented, collaborative environment
- Experience in being a support desk team member which has defined SLAs & KPIs
- Excellent written/oral communication skills internally and externally with customers or operational end users
- Good listening and interpersonal skills & attention to details.
- English language: excellent written/ oral communication skills.
- IT Support ticketing system knowledge is a must.
- MS Office/ Windows Server basic knowledge
About Aramex:
Since its founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding its operations rapidly to better connect businesses and consumers worldwide.
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