Jobs at Microsoft in the United States: IT Technical Trainer
By: microsoftLast update:
Applicant criteria
NationalityNo specific nationality required
SpecialityComputer and Information Sciences, Information Technology
Skillsمهارات التواصل, مهارات الكتابة, − Excellent communication skills. , creative writing skills, مهارات التعامل مع الأخرين, Excellent interpersonal skills.
Age
- No specific age required
Years of Experience
- 3-5
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsTraining and Development Jobs
Opportunity FieldTechnology and Programming
Job locationUnited States
Needed documentsCV, Transcript of Records, Degree Certificate, Language Certificate
Opportunity description
Microsoft offers a job opportunity, it announces its need for an IT technical trainer in the US. As a CO+I Learning IT Technical Trainer you will contribute to establishing technical training delivery, workforce training needs analysis, and engaging with your team in procedural change management activities in support of the datacenters in your area of responsibility. You will leverage technical and adult learning fundamentals as you evaluate and report on training activities in the data centers and develop your skills while coaching your learners in their career growth.
Duties & responsibilities
You will be responsible for:
- Perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
- Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).
- Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure quality learning environment and delivery.
- Deliver single to multi-day training or other learning experiences in-person or virtually with minimal supervision leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations, to deliver training.
- Use digitally enhanced instructor-led resources to effectively deliver technology-based learning experiences that prepare the IT technicians for local qualifications.
- Apply classroom management techniques such as flexible learning, behavioral reinforcement, and time management to reinforce learning while engaging with learners to ensure content and concepts are understood and aligned with operational goals.
- Create a friendly, supportive environment and encourage learners to ask questions; monitor the progress of learners to appropriately reinforce important learning; participate in hands-on lab activities to further build upon learning; and provide course content feedback to broader Learning Team using appropriate internal team channels as necessary.
- Embody Microsoft culture and values.
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Eligibility criteria
You must have:
- Bachelor's Degree AND 2+ years training, education, information technology (IT), cloud systems, datacenter environments, server environments, or computer technologies experience OR equivalent experience.
- You are preferred to have:
- Exceptional written and Interpersonal skills: communicate effectively and concisely with stakeholders and organizational leaders about programs and objectives.
- Minimum 3 years' experience in Datacenter & IT Operations across various functions and College or university degree, US Armed Services Honorable Discharge, or additional 2+ years’ experience.
- CompTIA CTT+ or equivalent technical training certification.
- Current Industry framework certification (ITIL, Prince, Lean Six Sigma) or Technical Certification (CCNA, MCSE, NET+).
Please note:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Location is on-site in the datacenter with limited work from home opportunities.
- The typical base pay range for this role across the U.S. is USD $75,100 - $148,900 per year.
About Microsoft:
Microsoft corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.
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