ITG Holding Jobs in Lebanon: Senior Technical Engineer
Applicant criteria
- No specific age required
- Both
Opportunity criteria
- Full time
- from: 500
- to: 1500
Opportunity description
ITG Holding is offering a job opportunity in Lebanon as a Senior Technical Engineer. Responsible for delivering high-quality and effective technical solutions and services for customer’s software and hardware; as well as supporting technicians in network and on site configurations.
Duties & responsibilities
- Identifying, analyzing, and repairing product and software failures
- Providing customer support to include installation, troubleshooting, diagnosing, evaluating, repairing, testing and removal
- Providing technical training and basic user functionality training to customers when required
- Working closely with Field Technicians for the completion of customers’ projects
- Ensuring proper maintenance coverage
- Evaluating product performance, and capacity to ensure that the business needs are met
- Documenting troubleshooting and problem resolutions steps
- Acting as a point of escalation as required
- Submitting collected payments to accounting department immediately during the same day (when required)
- Planning project implementations
- Purchasing local tools, equipment, products to be used for implementation (when required)
- Dealing with subcontractors, from contact initiation to project implementation
- Performing gap analysis to attain client’s final approval on implemented projects
- Handling payments with subcontractors and labor in coordination with logistics (applicable only at ECOsys)
- Preparing site logistics in coordination with technical staff
Eligibility criteria
About ITG Holding:
Information Technology Group (ITG) is a Lebanese holding company. We combine an array of autonomous affiliates dedicated to providing a large portfolio of solutions and services in the MENA region, in the areas of hardware, system software, and application software, in addition to building automation and office solutions. Being a highly diversified group, ITG’s professionals are specialized in numerous technological fields and business sectors. Strong with our established reputation, proven track-record, and solid partnerships with leaders in the ICT industry, we can offer the full spectrum of solutions to most businesses, ranging from office furniture to the full-fledged data center, in addition to Cloud-based services.
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