ITG Holding Jobs in Lebanon: Senior Technical Engineer

By: ITG Holding Last update:
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Applicant criteria

NationalityNo specific nationality required
Age
  • No specific age required
Gender
  • Both

Opportunity criteria

Job Type
  • Full time
Salary Range
  • from: 500
  • to: 1500
Job FieldsEngineering and Architecture Jobs
Job locationLebanon
Needed documentsCV

Opportunity description

ITG Holding is offering a job opportunity in Lebanon as a Senior Technical Engineer. Responsible for delivering high-quality and effective technical solutions and services for customer’s software and hardware; as well as supporting technicians in network and on site configurations.

Duties & responsibilities

  1. Identifying, analyzing, and repairing product and software failures
  2. Providing customer support to include installation, troubleshooting, diagnosing, evaluating, repairing, testing and removal
  3. Providing technical training and basic user functionality training to customers when required
  4. Working closely with Field Technicians for the completion of customers’ projects
  5. Ensuring proper maintenance coverage
  6. Evaluating product performance, and capacity to ensure that the business needs are met
  7. Documenting troubleshooting and problem resolutions steps
  8. Acting as a point of escalation as required
  9. Submitting collected payments to accounting department immediately during the same day (when required)
  10. Planning project implementations
  11. Purchasing local tools, equipment, products to be used for implementation (when required)
  12. Dealing with subcontractors, from contact initiation to project implementation
  13. Performing gap analysis to attain client’s final approval on implemented projects
  14. Handling payments with subcontractors and labor in coordination with logistics (applicable only at ECOsys)
  15. Preparing site logistics in coordination with technical staff


Eligibility criteria

About ITG Holding:

Information Technology Group (ITG) is a Lebanese holding company. We combine an array of autonomous affiliates dedicated to providing a large portfolio of solutions and services in the MENA region, in the areas of hardware, system software, and application software, in addition to building automation and office solutions. Being a highly diversified group, ITG’s professionals are specialized in numerous technological fields and business sectors. Strong with our established reputation, proven track-record, and solid partnerships with leaders in the ICT industry, we can offer the full spectrum of solutions to most businesses, ranging from office furniture to the full-fledged data center, in addition to Cloud-based services.

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