Job Opportunity in Jordan as a Corporate Customer Experience Executive and be a Voice of Customer at Aramex
Applicant criteria
- No specific age required
- fresh
- Both
Opportunity criteria
- Full time
Opportunity description
Aramex offers a job opportunity in Jordan as a Corporate Customer Experience Executive - Voice of Customer.
Duties & responsibilities
You will be responsible for:
- Implements voice of customer programs (solicited through surveys, focus groups, communities, etc.).
- Analyze unsolicited experience feedback from customers (by mining calls, web data, emails, etc.).
- Gather input from employees about customer experiences and opportunities for improvement.
- Implement infrastructure and mechanisms to capture CX data (surveys, operational data, customer behavior, word of mouth, financial performance, etc.).
- Report results, insights, and recommended actions to improve performance.
- Conduct analysis of daily customer interactions and drop-off points to propose improvements accordingly.
- Conduct user interviews and research and A/B testing with internal stakeholders and external customers.
- Perform market research and stay updated in Customer Experience, Voice of Customer, Customer Insights & Analytics.
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Eligibility criteria
You must have:
- Bachelor’s in Industrial Engineering, Business or relevant field.
- From 0 to 2 years experience.
- Excellent communication skills.
- Excellent command of English.
- Excellent analytical skills.
- Knowledge of Survey Design principles and technologies is a plus.
- Be a French Speaker.
About Aramex:
Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for businesses and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding its operations rapidly to better connect businesses and consumers worldwide.
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