Job in Kuwait: Contact Center Agent at Zain

Zain Kuwait offers a full-time job opportunity for the position of contact center agent. You will serve as the first point of contact between Zain and its loyal customers, and you will be assisting them in a professional manner that will reflect Zain's values and mission.

Your responsibilities will include but not be limited to:

• Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
• Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
• Providing product and service information to customers.
• Promote Zain's products and services by understanding customer needs and interests, and providing them with the right offers that match those.
• Troubleshoot service equipment issues.
• Adhere to, and fulfill, individual and team performance metrics.

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You must have:

• 2 Years Diploma / Bachelor’s degree.
• 0-3 years’ experience in a related field.
• Excellent Communication Skills (Speaking and Listening).
• Excellent problem-solving skills.
• High drive for achievement.
• Strong Knowledge of MS Office.
• Ability to work under pressure.
• Preferably Bilingual.

About Zain:

Zain is a leading mobile voice and data service operator with a commercial footprint in 8 Middle Eastern countries with a workforce of over 6,000 people from different backgrounds, cultures and nationalities. It provides a comprehensive of mobile voice and data services to over 49.2 million active individual business customers as of June 30, 2019.

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