Job in UAE: Cafe Manager at Al-Futtaim

Al-Futtaim offers a full-time job opportunity for the position of café manager who will be responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF, and general day-to-day management of the department. Ensure excellent customer service in the Department and within the store.

You will be responsible for:

• Daily coaching of colleagues to maximize impact at the department level to deliver world-class service.
• Protecting the Customer Journey whilst duty managing, prioritizing, and coordinating the store objectives.
• Replying to all customer feedback and following up actions within the department on a daily basis.
• Delivers friendly, knowledgeable, and efficient service within the department.
• Ensure store opening and closing procedures are adhered to. 
• Implement company visual guidelines, layouts, and timescales within your department.
• Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
• Safety procedures need to be implemented in line with company policy.
• Adheres to Standard Operating Procedures (SOP) manual on day to day basis.
• Manage department colleague's Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures.
• Effectively manages conflicts & motivating colleagues to perform to the best of their abilities.

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You must have:

• Bachelor's Degree and 4-5 years experience in a similar field.
• Good personality, confident, helpful, polite, and physically fit.
• Good communication skills (verbal and written).
• Excellent relationship skills.
• Good Excel skills.
• Ability to stand for a minimum of 8 hours.
• The ability to lead and motivate a team.
• A strong commitment to customer service.
• The ability to work under pressure and handle challenging situations
• Decision-making ability and a sense of responsibility.
• The ability to understand and analyze sales figures.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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