Job Opportunity as a Communications and Reservations Agent at Four Seasons Hotel in Jordan

Four Seasons Hotel is offering a full-time job opportunity as a Communications or Reservations Agent to join the team in Amman, Jordan. 

Response to all guests reservations requests, phone calls and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Assist Reservations with Communications- Reservations - CORE non phone related duties.

1. Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
2. Taking telephone, e-mail and fax reservations enquiries.
3. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.
4. Acquire comprehensive knowledge of the Hotel and the company, and keep updated with seasonal changes and new information.
5. Utilizes and ensures proper working condition of the telephone switchboard, the Hotel computer systems and high-speed Internet system.
6. Responsible for Communications- Reservations - CORE non- phone duties including processing new reservations, updating and cleaning up reservations, answering reservations inbox emails.
7. Answers general Reservations emails, retrieve and distribute mail and process brochure requests.
8. Accepts and delivers wake-up calls and messages in a timely manner.
9. Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space.

Benefits:

1. Be part of a cohesive team with a singular focus on creating the best guest experience.
2. Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.
3. Be encouraged to demonstrate your professional passion.
4. Have career growth opportunities both within Four Seasons Amman and worldwide with the company.
5. Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.

More about the Hotel:

Four Seasons Hotels Limited, trading as Four Seasons Hotels and Resorts, is an international luxury hotel and resort company headquartered in Toronto, Ontario, Canada. Four Seasons operates more than 100 hotels and resorts worldwide.

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