Job Opportunity as a Customer Service Associate for German Speakers in Egypt at Amazon
By: Amazon.comLast update:
Applicant criteria
NationalityNo specific nationality required
SpecialityAll Specialties
Skillsمهارات التواصل, القدرة على التعلم, الاهتمام بالتفاصيل
Age
- 18 - 60
Years of Experience
- fresh
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsCustomer Service, Call Center Jobs, and Secretary
Opportunity FieldMarketing, Business and Finance
Job locationEgypt
Needed documentsCV, Application form
Opportunity description
Amazon offers a job opportunity for German speakers to work as customer service executives in Egypt. Amazon strives to be the most customer-centric company on Earth, and its award-winning customer service team is a key part of achieving that goal. The company handles things differently as you will not be asked to read from a script or memorize dialogue, but will provide you with the training you need to solve various customer problems.
Duties & responsibilities
You will be responsible for:
- Prevent problems, respond to customer inquiries, and help keep them happy.
- You will serve as the first point of contact for German speaking customers by responding to their requests via phone, chat and/or email.
- The company's customer service associates use a variety of tools to research, review solutions, and communicate effectively with customers.
- In this job you will work in different hours to match when customers need the company most.
- You will work a 9-hour shift including day, late and night shifts, with a minimum of 40 hours per week.
Note: You may be required to work on national holidays.
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Eligibility criteria
You must have:
- The right to work in Egypt.
- You must be at least 18 years old.
- High school certificate.
- Excellent written and verbal communication skills in German.
- Experience working on computers.
- Possibility of working in different shifts from Monday to Sunday within the company’s working hours.
- Willingness and ability to work rotating shifts (i.e. early, late, weekend, and overtime when needed).
- Great attention to detail.
- Ability to learn quickly and adapt to change.
- You don't need any previous customer service experience to join this job.
Benefits:
- You will receive good training and will be provided with a full equipment package when you join this job, in addition to:
- Social insurance.
- Medical insurance.
- Transportation: The company provides a one-way night transportation service from 7:00 PM to 7:00 AM with collection points for males and door-to-door transportation for females. In addition to providing buses throughout the day starting at 7:00 am to the following drop-off points every 30 minutes:
- The gas station located next to BLOM Bank.
- Downtown Street.
About Amazon:
Amazon's mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as they are all striving to delight its customers and make their lives easier, one innovative product, service, and idea at a time.
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