Job Opportunity as a Customer Service Officer at Majid Al Futtaim

Al-Futtaim is offering a job opportunity as a Customer Service Officer in Egypt. The successful applicant will be responsible for delivering procedures of the overall Customer by providing all Customers with excellent services and ensuring that their expectations are constantly met. 

• Providing all Customers with bespoke quality services and ensuring that their expectations are constantly met.
• Have a high level of product knowledge.
• Handle general inquiries received at the Customer Service desks from internal and external Customers. 
• Ensure that the Customer Service Team leader and Supervisor are updated and informed about all feedback received from Customers at the Customer Service desks.
• Answer telephone calls at the Customer Service desks for any queries.
• Capture and log all customers' requests and complaints in the system.
• Handle Customer complaints according to the department’s processes and SOPs.
• Ensure all cash is securely deposited at the end of each shift according to the department’s processes and SOPs.
• Assist fellow Customer Service Officers, whenever required.
• Provide accurate information to Customers related to running promotions set by the Marketing department and ensure execution as per the set SOP.
• Handling the products sold at the Customer Service desk by maintaining accurate inventory levels and strictly following all accounting-related procedures. Report any discrepancies directly and immediately to the Customer Service Team Leader or Supervisor.
• Assist the Customer Service Team Leader/Supervisor in gathering information related to the in-store merchandise and activities such as sales and promotions.

• A bachelor degree in any discipline
• At least 1 year of customer service experience or in a customer-oriented role.
• Proficiency in English language is a must (written & spoken), secondary language (Arabic) is preferred.
• Proficiency in using Microsoft Office applications.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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