Job Opportunity as a Customer Service Supervisor in Algeria at Aramex
By: AramexLast update:
Applicant criteria
NationalityNo specific nationality required
SpecialityBusiness
Skillsمهارات التواصل, مهارات الحاسوب, مهارات العمل مع فريق
Age
- No specific age required
Years of Experience
- 3-5
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsCustomer Service, Call Center Jobs, and Secretary
Opportunity FieldMarketing, Business and Finance
Job locationAlgeria
Needed documentsCV, Cover Letter
Deadline2024-08-10
Opportunity description
Aramex announces a job opportunity as a customer service supervisor in Algeria.
Duties & responsibilities
You will be responsible for:
- Ensuring a high level of customer service is provided to retain customers.
- Manage daily complaints and ensure they are resolved in a timely manner.
- Respond to customer inquiries on time.
- Manage the IRT (Immediate Response Team) station and achieve the required service level.
- Report any information that may affect the company's image and brand.
- Follow up and enhance the overall performance of CS team members.
- Helping teams deal with complex cases.
- Facilitating the flow of information horizontally and vertically.
- Proper implementation of Aramex procedures, policies, new services, products and systems.
- Work with the operations team to ensure the smooth flow of deliveries.
- Ensure that the CS team is working against its defined KPIs.
- Adherence to company policies related to health, safety, environment, compliance and sustainability.
Eligibility criteria
You must have:
- Bachelor's degree in any related field (sales, customer service, communications, etc.).
- Experience ranging from 3 to 5 years in any related field.
- Ability to work on Microsoft Office programs (Word, Excel, and Outlook).
- Communication skills.
- Proficiency in Arabic, English, French.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to work effectively within a team.
- Multitasking skills and working under pressure.
About Aramex:
Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.
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