Job Opportunity as a Customer Success Manager in Saudi Arabia at Unifonic
By: unifonicLast update:
Applicant criteria
NationalityNo specific nationality required
SpecialityAll Specialties
Skillsمهارات التواصل, مهارات العمل مع فريق, ريادة الأعمال
Age
- No specific age required
Years of Experience
- 5+
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsCustomer Service, Call Center Jobs, and Secretary
Opportunity FieldMarketing, Business and Finance
Job locationSaudi Arabia
Needed documentsCV, Cover Letter
Opportunity description
Unifonic is announcing a job opportunity for a Customer Success Manager in Saudi Arabia. The Unifonic Customer Success team is committed to ensuring customers receive the best possible experience. As the primary point of contact for customers, they play a critical role in building long-term relationships. The team works closely with customers to understand their needs and help them take full advantage of services to achieve their business goals. With your passion for customer service and positive attitude, you will thrive in this fast-paced and ever-changing environment.
Duties & responsibilities
You will be responsible for:
- Building trusted advisory relationships with high-net-worth customers at the C-suite and executive levels.
- Guiding customers and Unifonic account teams (sales, partners, and solution consultants) in developing customer success plans, including quarterly performance reports, executive business reviews, strategic planning sessions, and customer churn mitigation strategies.
- Acting as an expert advisor by maintaining in-depth knowledge of Unifonic products and solutions to help customers adopt features that best fit their needs.
- Engaging customers to drive early and sustained adoption of Unifonic solutions and ensure their long-term success.
- Developing and implementing adoption strategies for high-net-worth accounts, focusing on AI products, change management, and package delivery.
- Minimizing customer churn and revenue contraction by proactively identifying risks, escalating issues, and implementing customer churn mitigation strategies with the account team.
- Identifying and anticipating growth opportunities for Unifonic's AI products within your customer portfolio.
Eligibility criteria
You must have:
- At least five years of customer-facing experience, such as customer success, account management, and strategic consulting.
- Preferably with SaaS or consumer-based technology companies.
- A strong understanding of SaaS business models and the ability to support enterprise customers with complex challenges in delivering measurable value.
- Proven ability to build trust with customer stakeholders and deliver tangible results.
- Experience leveraging success plans to align business objectives and define success metrics.
- Excellent communication skills, with the ability to clearly articulate complex issues to diverse audiences.
- Self-motivation, an entrepreneurial mindset, and a strong team spirit.
- A proven track record of building lasting relationships with customers and internal teams.
Benefits:
- Competitive salary and bonuses.
- Social security deduction coverage.
- Unifonic stock subscription (we're all owners!).
- 30 days of vacation after your first anniversary.
- Birthday vacation.
- Up to 10 weeks per year working from anywhere in the world.
- Paid leave for new parents.
- Sign up for LinkedIn Learning.
About Unifonic:
Unifonic was founded in 2006 to provide cloud-based communication tools to business customers and enables the integration of text and voice-based solutions through its API platform. Therefore, Unifonic eliminates the need for costly hardware infrastructure making business communication simple, fast, and cost-effective.
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