Job Opportunity as a Digital Experience Manager in Jordan at Aramex

You will be responsible for:

• Digital customer experience design.
• Create a digital governance framework that includes company policies and standards.
• Improve digital analytics, measure and monitor website effectiveness.
• Lead website/app improvement program based on performance analyses, AB testing and industry standards.
• Introducing new digital products and making necessary improvements to existing ones to improve the online customer journey.
• Analysis of the traffic rate of the website/application.
• Evaluate website/app traffic metrics, including number of visitors, visitor demographics, session length, conversion rate, cost of new customer acquisition, and more.
• Improving and managing the user experience and usability of websites and other digital channels.
• Lead a range of sessions and workshops aimed at identifying pain points in the user journey.
• Work closely with the digital marketing and customer experience teams to ensure their actions are aligned with the company's key messages, goals and overall customer experience.
• Coordinate with various committees and stakeholders to ensure alignment across all their functions, ensuring a seamless customer experience across digital touchpoints.
• Manage the customer lifecycle and their digital experience.
• Monitor customer interactions to obtain various insights and data.
• Assist in the organization's digital transformation efforts.
• Contribute significantly to the development and design of the customer experience strategy.
• Stay on top of best practices and trends in digital channels for sales and customer feedback, including social media, chatbots, e-commerce, websites, apps, and more.

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