Job Opportunity as a Product Support Manager at Delivery Hero in Germany

Delivery Hero is looking for a motivated Product Support Manager to join the team and work in Berlin, Germany. 

1. Manage a team of highly motivated Product Support Specialists.
2. Become an expert in all Logistics Products, Services and Systems.
3. Identify and implement best in class processes and tools for your team.
4. Inform and deliver new strategies and tactics to improve users' experience with Product Support.
5. Work cross functionally with Engineers and Product Managers, to advocate key areas for improvements for high impact issues.
6. Proactively find areas for improvement, be innovative in seeking the best solution, and execute in a timely and considered manner.
7. Be dynamic in your approach and adapt your skills to set and drive team targets.
8. Lead innovation across Product Support and Product Operations to identify opportunities for simplicity and scalability.
9. Develop and implement a continuous improvement methodology that will identify critical areas for improvement, identify optimal solutions, and implement improvement initiatives within the organisation.
10. Provide data-driven insights and feedback to enhance internal customer experiences.

1. You gained at least 4+ years of professional experience executing operational improvements in a dynamic, entrepreneurial environment.
2. You have a degree in business, mathematics, engineering, science, economics or another analytical based subject.
3. You are process, Impact- and data-driven with experience in managing teams.
4. Familiar with agile software development and related tools.
5. Ability to think like a Product user and be invested in users needs.
6. Strong team player, with an ability to connect people and teams to the company vision.
7. Hands-on attitude, capable of dealing with constant change and being able to get things done in a timely and effective manner.
8. Good Stakeholder management skills are highly required.
9. You have exceptional interpersonal skills; Strong written and verbal communication skills.
10. A proactive mentality and a desire to make an impact.
11. Excellent English skills, in both written and verbal communication.

Benefits:

1. English is the working language and the colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team.
2. Flexible working hours and, for most of the teams, the option of working from home.
3. Enjoy free weekly online yoga classes and subsidized Urban Sports Club or GymPass membership.
4. Take care of your mental and emotional well-being with the free Headspace subscription and unlimited access to the confidential Employee Assistance Program.
5. Participate in health campaigns such as seasonal flu vaccination.
6. Benefit from subsidised products e.g. BVG ticket, meal vouchers, fruit or vegetable box or the bike rental program.
7. Child care needs.
8. Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities.
9. Access the e-learning platform and participate in various inhouse trainings, including German learning options.
10. Save responsibly with the attractive corporate pension options.
11. Join company parties, team, cultural and sports events - due to the current situation on a virtual basis.

About Delivery Hero:

Delivery Hero and its headquarters are located in Berlin, boasting over 1,000 employees in HQ alone. Diversity is a key pillar for its success. Employees with over 80 nationalities across 5 continents work for us, enabling it to exchange best practice from markets from each corner of the world.

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