Job Opportunity as a Quality and Operations Associate in Jordan at PWC

By: PwCLast update: 3/26/2024

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Deadline 2024-04-16

(Deadline has passed)

Applicant criteria

NationalityNo specific nationality required

SpecialityAll Specialties

Skillsمهارات التحليل, مهارات حل المشكلات, مهارات التخطيط ومهارات التنظيم

Age

No specific age required

Years of Experience

Gender

Both

Opportunity criteria

Job Type

Full time

Job FieldsQuality Control Jobs

Opportunity FieldMarketing, Business and Finance

Job locationJordan (Amman)

Needed documentsCV, Cover Letter, Transcript of Records, Degree Certificate

Deadline2024-04-16

Opportunity description

PWC offers a job opportunity as a Quality and Operations Management Assistant in Jordan. You will be responsible for conducting business compliance reviews carried out by the Quality and Operations team each year for the Consulting Service Line. The Consulting Engagement Compliance Review (“ECR”) is an annual program designed to test compliance with Network Risk Management (“NRMP”) policies related to the performance of engagements.

Duties & responsibilities

You will be responsible for:

Providing ongoing support for the implementation and maintenance of various systems such as Salesforce and other internal tools.
Support other quality, reporting and transformation initiatives undertaken by the Quality and Operations team throughout the year.
Initiatives to improve operations, digital transformation, and provide training across various service lines in the company’s branch located in the Middle East.
Conduct various reviews in line with the guidelines and standards provided.
Identify gaps in available information and complete the assessment checklist.
Interact with customer-facing teams or ECR facilitators to obtain additional clarifications and/or documentation as part of the review process and resolve gaps/queries
Provide feedback and support to identify areas of improvement in the current ECR process, especially various digital improvements.
Preparing reports for various audiences as required, including preparing various dashboards and reports.
Support the Salesforce team in maintaining the Salesforce Risk module.
Review and resolve issues that arise in the business and liaise with global teams when needed.
Test various system updates to find any flaws that may be present in them.
Assist in setting up trainings for other Salesforce users in different businesses.
Assist Salesforce team in implementing KYC module.
Other digital transformation initiatives.
Support the project leader in the automated transformation of the Engagement Quality Review (EQR) process and integration with other systems.
Implement rapid response reports (EQR) regularly throughout the year for the advisory work plan to evaluate the quality of service delivery.
Support the Quality and Operations team and take forward other initiatives planned for FY24.
Participate in various research and development activities.
Identify potential areas of improvement in various R&D policies and processes.
Participate in various ad hoc projects assigned by the CRO.
Adherence to quality and operations budget.
Adherence to various policies and procedures.

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Eligibility criteria

You must have:

Professional or academic qualification or equivalent, or relevant work experience.
Fluency in English.
It is preferable to be proficient in the Arabic language.
Over 1.5 years of relevant experience.
Preferably have experience in the professional services industry at one of the Big 4 company.
Extensive experience in risk management.
Ability to use data analysis and visualization tools such as Power BI
It is preferable to have knowledge of CRM systems such as Salesforce.
Strong analytical skills.
Problem solving skills.
Risk avoidance/management skills.
Organization skills.
Accuracy in work and attention to detail.
Time management skills.
Verbal and written communication skills.
Ability to work within a team.
Good self-management skills and ability to take initiative.

About PwC:

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing its depth of industry expertise and breadth of skills is its sound knowledge of local business environments across the Middle East region. The company’s tailored solutions help clients meet the challenges and opportunities of doing business in the Middle East market and beyond. At PwC, the teams measure success by their ability to create the value that clients and people are looking for. It is a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

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