Job Opportunity as a Reservations Assistant Manager at Four Seasons Hotels in Saudi Arabia
By: Four Seasons HotelsLast update:
Applicant criteria
NationalitySaudi Arabia
SpecialityHospitality and Tourism
Skills− Excellent verbal and written communication skills , A good proficiency in English
Age
- No specific age required
Years of Experience
- 3-5
Gender
- Both
Opportunity criteria
Job Type
- Full time
Opportunity FieldTourism and Hospitality
Job locationSaudi Arabia
Needed documentsApplication form
Deadline2023-06-17
Opportunity description
Four Seasons Hotels is offering a Job Opportunity as a Reservations Assistant Manager in Saudi Arabia.
Duties & responsibilities
- Ensure all guest reservations and requests are handled in an accurate and efficient manner and that all correspondence is promptly handled on the same day received
- Take charge of guest complaints/disputes on a daily basis ensuring guest satisfaction
- Monitor the daily bookings received from the Website for the last 24 hrs
- Supervise checking of arrival and ensure that reservations are correct and handled proficiently
- Monitor group reservations activities and cut-off schedules
- Ensure telephone etiquette and Four Seasons standards are met and that sufficient staffing is present to meet the daily business demands
- Provide hands-on training for staff on a continuous basis ensuring their knowledge of hotel services, features and amenities
- Display a high level of integrity and professionalism at all times in dealing with guests and employees.
- Keep the Reservations Manager informed of staff progress, operational changes, challenges, complaints, as well as any sudden fluctuations in occupancy levels.
- Work efficiently in a high-pressure environment and handle stress effectively.
- Review Reservations Made yesterday
Eligibility criteria
- 3-4 Years Management experience in Reservations
- Strong computer skills including but not limited to Microsoft Office and Opera PMS
- Knowledge of up selling techniques and revenue management
- Reading, writing and oral proficiency in Italian and English.
- A third language would be a plus.
- Concern for quality, leadership skills
- Great interpersonal skills
About Four Seasons Hotels:
Four Seasons Hotels Limited, trading as Four Seasons Hotels and Resorts, is an international luxury hotel and resort company headquartered in Toronto, Ontario, Canada. Four Seasons operates more than 100 hotels and resorts worldwide.
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