Job Opportunity as a Reservations Manager - Saudi National at Rotana

Rotana is offering a job opportunity as a Reservations Manager - Saudi National in Medina, Saudi Arabia. As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests.

1. Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
2. Be thorough with the application of room reservations and group reservations procedure
3. Know the required operation procedures of Opera and maintain an awareness of guest profile through system
4. Show complete product knowledge, understand rate structure and apply rate management
5. Ensure all administration procedures are maintained to hotel and company standards
6. Positively contribute to all the sales activities within the hotel and maximize sales opportunities
7. Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours

• Education, Qualifications & Experiences: You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
• Knowledge & Competencies: The ideal candidate will be an outgoing ‘people person’, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies:

1. Understanding Hotel Operations
2. Teamwork
3. Planning for Business
4. Supervising People
5. Understanding Differences
6. Supervising Operations
7. Customer Focus
8. Adaptability
9. Effective Communication
10. Drive for Results

About Rotana:

Rotana Hotel Management Corporation (Rotana) was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr. Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey. Rotana combines a unique understanding of the culture and communities of the Middle East with the collective expertise of an executive team contributing to years of international experience in the service industry.

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