Job Opportunity as a Senior Customer Service Officer from Al-Futtaim in UAE

By: Majid Al FuttaimLast update:
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Applicant criteria

NationalityNo specific nationality required
Age
  • No specific age required
Years of Experience
  • 1-2
Gender
  • Both

Opportunity criteria

Job Type
  • Full time
Job FieldsCustomer Service, Call Center Jobs, and Secretary
Job locationUnited Arab Emirates (Dubai), United Arab Emirates (Abu Dhabi)
Needed documentsCV, Cover Letter

Opportunity description

Al-Futtaim is offering a job opportunity in Dubai, UAE as a Senior Customer Service Officer. The role of the Senior Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business. This role will also monitor the orderly operation of equipment and/or rides.

Duties & responsibilities

  • Customer Experience – Engages with customers in polite and professional manner following MAF LEC programs and initiatives and any promotions and/or offers.
  • Assists customers with games and/or rides through strong product knowledge.
  • Deals with customer complaints or concerns and follows the correct escalation process.
  • Team – Respect all fellow team members and treat as equals and aids when needed.
  • Cash Handling – Follow MAF LEC cash handling policies to ensure all guests receive the correct change and minimize any changes in cash flow for every shift.
  • Selling & Upselling – Utilize upselling skills in all areas of the cinemas to maximize each transaction.
  • Food Hygiene & Handling – Follow food hygiene policies to ensure all food & beverage served to MAF LEC customers are safe and free of contamination. 
  • HSE – Abide by policies & procedures listed in MAF LEC HSE management programs to ensure a safe environment for guest, colleagues and self.
  • Ensures that all customers use the Personal Protective Equipment (PPE) required for certain attractions in the correct manner.
  • Operates rides according to the Standard Operating Procedures (SOPs’) and Risk Assessments.

Eligibility criteria

Minimum Qualifications/education:

  • Minimum high school certificate
  • Basic Food Handling
  • Certification from EIAC

Minimum experience: 1-2+ years of experience in any F&B/Customer Service/Retail industry preferred.

Personal characteristics:

  • Team oriented, energetic, friendly and outgoing.
  • Excellent communication skills 
  • Customer service orientation

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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