Job Opportunity as a Service Engineer at ABB in Qatar

ABB offers a Job Opportunity in Qatar as a Service Engineer. The Service Engineer will be part of the Industrial Automation Business Area for the Energy Industries Division based in Doha, Qatar. In this role, you will be reporting to the Local Division Service Delivery Manager and will be responsible for executing medium to high complex service jobs and projects with ABB standard processes, quality standards, and safety guidelines. Delivering excellent customer service to satisfy customers and proactively communicate with both customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for penetration and expansion.

• Service delivery: Performing medium to complex service tasks for 800XA based Power Management System like installation, commissioning, maintenance, upgrades, and retrofits, repair independently, identifying technical problems, and makes analysis through remote or on-site activity in different service categories for onshore and offshore sites(installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service, etc).
• Customer approach: Ensuring customer satisfaction by executing service work according to customer order and expectation. Creating and maintaining a good relationship with customers and understands their needs. Identifying new sales opportunities and taking the initiative to convince the client for completing the service portfolio.
• Materials and supply: Coordinating, preparing, and ensuring that all materials, parts, and equipment are available at the appropriate quality for service activities. Preparing standard lists for ease of work.
• Documentation and reports: Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed.
• Troubleshooting: Identifying potential equipment failures and taking proactive corrective actions. Troubleshooting complex equipment failure and making recommendations to avoid repeating the problem in the future.
• Operational excellence: Identifying suggestions for product, quality, and customer service improvement and discusses them with management for changes.
• Safety and Integrity: Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business and following all applicable legal, customer, and ABB’s health, safety, and environment requirements all the time.

• A bachelor’s degree in Electrical/Equivalent Engineering.
• Minimum 3-5 years of experience is required out of that at least 2 years of experience is required as a field service engineer of 800xA based control systems preferably in Oil and Gas or Power and Water industry.
• Required hands-on experience in 800xA based control system with power management library-based, application development.
• The candidate should have experience in cybersecurity for an 800x A-based system.
• The candidate must have experience in industrial communication protocols like IEC 61850, IEC 103, IEC 104, LON Work, OPC, etc.
• Strong analytical, problem solving, and decision-making skills with the ability to independently draw conclusions.
• Excellent written and verbal communication skills with the ability to influence both internally and externally.

About ABB:

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation, and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries.

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