Job Opportunity as a Sr Account Manager at Orange in USA

Orange offers a job opportunity as a Sr Account Manager. You will drive growth in revenue, margin, and the number of services/solutions by increasing customer satisfaction and developing strategic relationships to align solutions to customer's business and IT initiatives; develop and manage the professionalism, best practices, and deliverables for each member of the extended account team, in order to distinguish Orange from other partners. Build customer loyalty through consistent performance that can be leveraged by other Orange account teams to grow revenue.

You will be responsible for:

• Develop an account team scorecard in each discipline to level set the key deliverables, expectations, and success criteria for a satisfied customer.
• Understand the client's business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Orange solutions have helped provide value.
• Organize a communication plan to track progress and development. This will include tactical meetings, monthly executive review meetings, and quarterly strategic business review workshops.
• Champion customer internally to improve processes and grow revenue.
• Create a resource engagement plan to ensure the visibility of Orange within the client's organization. The intent is to make Orange a widely known partner, as organizations tend to leverage existing relationships.
• Develop and lead a tactical and strategic plan for the extended account team including regular meetings to track progress.
• Significantly grow the revenues year over year in line with targeted Orange solutions.
• Engage with customers at the executive level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards the expansion of Orange services.
• Develop multi-level and multi-functional relationships (CEO, CFO, CIO, and Business Unit Leaders) to drive solutions that are innovative and provide value/benefit relative to the customer’s respective business needs; deepen and widen relationships with a longer-term focus.
• Understand the customer's business and IT strategy; map these requirements to industry trends, as well as with existing customer requirements where Orange solutions have helped provide value.
• Serve as a customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction with the authority of representation across organizational and departmental boundaries.
• Ensure that all account plans, organizational charts, and related documentation at both the executive summary level and line management detail level are kept current.
• The revenue forecast in Phoenix.
• All regular and ad hoc sales reports and analysis.
• Manage customer A/R.
• CSAT.
• Financial acumen including P&L level understanding.
• Prepare and present potential deals through the deal management approval process (DAC).
• Grow the revenues year over year in line with targeted Orange solutions.
• People management and act as a team lead on occasion coordinating/managing a number of individuals for a specific opportunity.

You must have:

The ability to:

• Engage and partner with customers and internal staff as required.
• Work in a virtual team environment.
• Identify and qualify revenue-generating opportunities
• Draw upon personal relationships with software, hardware, and consulting vendors in order to create more custom solutions.

Education, qualifications, and certifications:

• Degree in Business, Finance, or other relevant fields (or equivalent).
• Masters of Business Administration.
• Membership in related professional organizations.
• Certifications /accreditation in relevant areas.

Experience:

• From 6 to 10 years experience in consultative selling to, and relationship management of, large multi-national corporations.
• Experience in creating solutions for customers based on their business and IT initiatives rather than on a company’s product offering.
• Experience selling to, and management of, customers with managed services in the areas of WAN, LAN, Hosting, Messaging, Security, VoIP, infrastructure management, mobility, outsourcing/out-tasking.
• Understanding of the industry sector and key customers in that sector inclusive of related strategies and business challenges.
• Partnering with software, hardware, and consulting vendors, who have a multi-national customer base.
• Sales management experience.

Benefits:

Because Orange Business Services hires the best people, it works hard to provide benefits that make their lives better, so it offers a comprehensive benefits program that features:

• Health coverage for you and your family through medical, dental, and vision plans.
• Financial protection through disability, life, accidental death and dismemberment, and business travel insurance.
• Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars.
• Help you manage your work and life needs as it offers a life assistance program, adoption assistance, tuition reimbursement, gym reimbursement, a group legal service plan.
• Homeowner’s, automobile, critical illness, accident, hospital indemnity, ID Theft and pet insurance at group rates.
• A generous paid time off program in which the benefits increase along with your tenure with the company.
• When you join Orange Business Services, you do more than simply switch companies to advance your career. You become part of the Orange family, a group of talented women and men who drive innovation, embrace change and celebrate the global community which is Orange.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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