Job Opportunity as a Technical Agent at Zain Jordan
By: ZainLast update:
Applicant criteria
NationalityNo specific nationality required
SpecialityInformation Technology
Age
- No specific age required
Years of Experience
- fresh
Gender
- Both
Opportunity criteria
Job Type
- Part time
Salary Range
- from: 500
- to: 1500
Job FieldsInformation Technology Jobs
Opportunity FieldTechnology and Programming
Job locationJordan (Amman)
Needed documentsCV, Application form
Opportunity description
Zain Jordan is offering a Job Opportunity as a Technical Agent at Zain Jordan.
Working Hours:
Working Hours will be 6 to 8 hours / per day as a max.
Duties & responsibilities
- Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services
- Providing assistance concerning billing and service terms and procedures to customers
- Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.
- Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.
- Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.
- Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.
- Performing other duties related to the job as assigned by the direct supervisor.
Eligibility criteria
- 0-3 years’ experience in a related field
- Holding a Bachelor’s degree of one of the below majors:
- Computer engineering
- Communication Engineering
- Computer Information System
- Computer System
- Networking
- Software Engineering
Soft Skills:
- Customer Oriented.
- Excellent Communication skills.
- Excellent Team work skills.
- Works under pressure.
About Zain:
Zain is a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 50 million active individual and business customers as of March 31, 2019.
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