Job Opportunity as Voice Services Life-cycle Manager at Orange Company in Egypt

Orange offers a job opportunity as a service life-cycle manager for voice services like the product manager, the SLM as you need to be a subject matter expert for the services you are responsible for.

As part of the continuous improvement of services, you will be responsible for:

1. A service right after handover from the Service Implementaton Expert (SIE) takes place prior the service commercial launch and takes over the process, procedures and training around the new service offerings or your evolution.
2. Analyzing the performance indicators of the services weather reports.
3. Participating to pilot phases by supporting operations during service launches.
4. Initiating and conducting service improvement project called SIP (Service Improvement Plan) following a request of evolution from marketing or operations.
5. Contributing to the problem management related to processes and tools.
6. Contributing with the product manager to the performance review of the offer.
7. Keeping up-to-date the "Service Transition " and "Service Operation" process / tools documentation.
8. Building and adapting the training materials and delivering training sessions to people supporting the operational teams.
9. Contributing to the monitoring of the "Business Cases" under the responsibility of marketing.
10. Participating in the pruning of the services portfolio.
11. Product/service development.
12. Follows the handover methodology.
13. Take over processes and procedures of new service offerings.
14. If necessary, participates in acceptance tests with the SIE.
15. Completes the service identity card with the SIE.
16. Identifies service improvement opportunities.
17. Initializes service improvement projects following a request from marketing or from operations.
18. Limits the scope of the project and defines objectives, planning, load, risks, earnings, external players.
19. Records progress of the project in the CSI (Continual Service Improvement) portal.
20. Problem management.
21. Takes in charge of problems identified by operations.
22. Analyses the problems.
23. Reports on-going problem status on a monthly basis.
24. Consolidates documentation management related to the end-to-end service framework (ST, SO).
25. Modifies support documentation whenever process or tools evolution happens.
26. Enhances documentation in continuous improvement along with business operation needs.

• The SLM role requires the ability to anticipate business needs, bring ideas and be in a position to appreciate major stakes for OBS.
• You should demonstrate a high level of autonomy, being able to take initiatives, and also organize working groups with various stakeholders in project mode frameworks.
• Ability to understand complex services and identify manageable sub-components.
• Good technical and IT knowledge in the Telecom environment.
• Team spirit-oriented and communication skills in multicultural environments.
• Fluent in English. French is a big plus.
• Good voice services knowledge and experience.
• Good knowledge of Orange Business Services' process and tools will be appreciated.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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