Job Opportunity at Al-Futtaim in UAE: Executive, Customer Relations Management

0Al-Futtaim is offering a job opportunity in Dubai, UAE as an Executive, Customer Relations Management. To support the Customer Journey Service from signing of the Sales and Purchase Agreement to property handover and post-handover operations including managing of defects liability period, complaints and queries at any point of the customer life cycle.

Serves as the primary interface to the Client in building and maintaining the ongoing business relationship, during and after the initial implementation of Client set-up, with regard to operational needs, communication and client service.

  Responsibilities between signing of SPA and property handover:

• Plans and leads Client relationship status calls, including scheduling, planning, communications, and post meeting review notes and dissemination of notes internally and to Client and provides follow-up on open issues.
• Follow up with Clients regarding a variety of issues. Tracks and follows up to ensure resolution of issues.

Post-Handover Responsibilities:

• Managing if the defects liability period with end users related to the 1st year after handover.
• Assist in arranging community events for existing customers, market days and community engagement sessions to activate the community.
• Continue to address and manage customers complaints and provide outstanding service quality as per MAF standards

  General Responsibilities:

• Coordinate with the Data Management team to ensure the integrity of customer data and adherence to transaction and post-transaction processes.
• Anticipates and identifies customers related opportunities and works with management, sales and operations personnel to prioritize those opportunities.

• Minimum Qualifications/Education: Bachelor Degree or Diploma
• Minimum Experience: Minimum of 3 years’ Experience in similar field (1 year experience in Real estate preferable). Experience in Middle East is an added value

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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