Job Opportunity at Alshaya Group in Egypt: Call Centre Agent
Applicant criteria
- No specific age required
- 1-2
- Both
Opportunity criteria
- Full time
Opportunity description
Duties & responsibilities
- Answer and handle all feedback received from different channels according to the contact center procedure
- Comply with the floor management instructions toward better KPI’s
- Full compliance with the Contact Centre code of conduct in the manner of attendance, pause sessions, and daily/weekly/monthly targets.
- Apply the elements of building positive rapport with different types of customers over the phone
- Adherence to CC schedule- shifts/ Weekends/ public holidays
- Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ, OMS, COMS, etc,.)
- Promote the department CES during calls which leads to service improvement
- Understand & effectively deal with job stress and unsatisfied customers
- Attend training courses scheduled by the department
- Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
Eligibility criteria
- 1-3 years of customer support experience
- Fluent in English and Arabic
About Alshaya Group:
From humble beginnings as a small trading company in Kuwait in 1890, Alshaya Group has grown into a leading international franchise operator. Today with nearly 90 of the world’s favourite brands in their portfolio, they offer an unmatched choice of shopping, dining, leisure and hospitality experiences to customers across the Middle East & North Africa, Russia, Turkey and Europe. They opened our first retail franchise store – Mothercare – in 1983. Today they employ more than 53,000 people, and operate over 4,000 stores, cafes, restaurants and leisure destinations. Yet, we never forget their history, family heritage and values. For them, great service and living up to their promises has always been critical to their business, and they live by these values every day.
See more available competition and awards on For9a
See more available fellowships on For9a