Job Opportunity at Alshaya Group in Egypt: Call Centre Agent - Strategy & Digital
Applicant criteria
- No specific age required
- Both
Opportunity criteria
- Full time
Opportunity description
Duties & responsibilities
- Answer and handle all feedbacks received from different channels
- Comply to the management instructions towards better KPI’s
- Full compliance to the Contact Centre code of conducts in the manner of attendance, and daily/weekly/monthly targets.
- Achieve the daily/weekly/monthly personal productivity KPI’s
- Apply the elements of building positive rapport with different types of customers over the phone
- Adherence to schedule- shifts/ Weekends/ public holidays
- Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ , OMS, COMS, etc,.)
- Understand & effectively deal with job stress and unsatisfied customers
- Attend training courses scheduled by the department
- Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
Eligibility criteria
- 1-3 years of customer support experience
- Fluent English and Arabic
About Alshaya Group:
From humble beginnings as a small trading company in Kuwait in 1890, Alshaya Group has grown into a leading international franchise operator. Today with nearly 90 of the world’s favourite brands in their portfolio, they offer an unmatched choice of shopping, dining, leisure and hospitality experiences to customers across the Middle East & North Africa, Russia, Turkey and Europe. They opened our first retail franchise store – Mothercare – in 1983. Today they employ more than 53,000 people, and operate over 4,000 stores, cafes, restaurants and leisure destinations. Yet, we never forget their history, family heritage and values. For them, great service and living up to their promises has always been critical to their business, and they live by these values every day.
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