Job Opportunity at Amazon: KDP Support Analyst, German
Applicant criteria
- No specific age required
- 1-2
- Both
Opportunity criteria
- Full time
Opportunity description
Amazon is offering a job opportunity as a KDP Support Analyst, German in South Africa, Cape Town.
Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store. The KDP Support Specialist will be the front line interface between Amazon and publishers/content providers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Specialist will work towards ensuring all the concerns from the publishers are duly attended to such that the system works smoothly.
Duties & responsibilities
- Process and Respond to emails and/or phone calls received from publishers in German and English
- Reprocess stuck books through the system
- Route issues and bugs that need engineering expertise to the development teams
- Work with publishers that their content has been removed
- Maintain and improve a knowledge base with unique publisher requests and their solutions
- Work on developing standard responses for common questions
- Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers
Eligibility criteria
BASIC QUALIFICATIONS
- Proven German and English verbal and written fluency skills.
- 1+ years of previous experience in a contact center environment.
- Demonstrated verbal and written communication skills with external/internal stakeholders
- Proven ability to understand complex issues
PREFERRED QUALIFICATIONS
- Proficiency en MS Office package (Excel, Word) and HTML
- Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
- Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
- Experience in a technical support process, especially for web enabled software products or services
About Amazon:
A multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence in Seattle, Washington. It is one of the Big Four or "Four Horsemen" of technology along with Google, Apple and Facebook due to its market capitalization, disruptive innovation, brand equity and hyper-competitive application process. (Wikipedia)
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