Job Opportunity at Anantara in Qatar: Reservations Agent

Anantara is offering a job opportunity in Doha, Qatar as a full-time Reservations Agent.

1.  Assist in the effective operation of the Reservations department, to meet the business goals of the hotel. 
2.  Adhere to all Standard Operating Procedures.
3.  Take personal responsibility for driving up selling, achieving set revenue targets by months.
4.  Be fully aware at all times of the Selling Strategy, rates, packages and booking status of the Anantara Hotels & Spas or any Anantara owning resorts.
5.  Process and respond within 4 to 8 hours to all reservation requests and inquiries according to company standards.
6.  Handle daily trace/follow up reports according to hotel Reservation Office requirements.
7.  To attend hotel events, daily shift briefings and training to improve professional skills.
8.  Maintain effective office administrative procedures within the hotel Reservation Office that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
9.  Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.
10.  To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
11.  Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
12. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
13.  Monitor VIP’s reservation by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
14.  Warrant correct operation of Banana Island Reservation Office, according to instructions given by Reservation Supervisor and Reservation Assistant Manager.
15.  Ensure Reservations procedures for Opera Reservation System & Property Management System are being followed correctly.
16.  Maintain a motivational working environment within the department, and with other colleagues in the hotel
17.  Understand how the Sales office, Group Sales Department and Front Office relate to the Banana Island Reservation Office.

1. With 2-5 years of experience in the same field in hotel industry
2. With excellent Arabic and English communication skills (oral and written)
3. With pleasing personality and a well focused individual
4. Able to handle pressure at work and capability to multi-task

About Anantara:

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

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