Job Opportunity at Aramex in Sudan: Retail Outlet Executive
By: AramexLast update:
Applicant criteria
NationalityNo specific nationality required
SpecialityBusiness
Age
- No specific age required
Years of Experience
- fresh
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsSales, procurement, and logistics
Opportunity FieldMarketing, Business and Finance, Entrepreneurship and Innovation
Job locationSudan (Al Khartoom)
Needed documentsCV, Cover Letter
Opportunity description
Aramex is offering a job opportunity in Khartoum, Sudan, as it is looking for a Retail Outlet Executive.
Duties & responsibilities
- Attend to all walk in customers’ needs promptly
- Serve Walk-in customers and provide full information and advice.
- Manage and meet customer expectations
- Sustain high customer satisfactory service level
- Provide excellent customer service for cash clients as per Aramex CS standards
- Sell cash shipments.
- Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
- To contact four cash customers per day (leakage or none-active customers).
- Promote Aramex campaigns for customers
- Ensure outlet customer satisfaction at all times
- Handle SRN for outbound team.
- Handle all passports cases by cash team and other teams.
- Handle all cash customers requesting various Aramex products
- Process and prepare cash shipments for shipping
- Handle all outstanding reports and close the related cases on daily basis.
- Close pending cases on a timely manner.
- Pass the outlet customer service audits.
- Adhere to company HSSE, compliance and sustainability corporate policies.
- Ensure timely resolution of customer complains to retain customers
- Ensure using the up to date cash rates.
- Contribute to meeting the annual/quarterly cash targets.
Eligibility criteria
- Bachelor's degree Holder( Business Administration or Equivalent )
- Fluent English & Arabic Language
- Excellent Communication Skills
- Excellent Problem Solving Skills
- Eager to Learn
- Team Player
- Customer Oriented
- 0-1 Years’ Experience in Customer Service Role
About Aramex:
Since its founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding its operations rapidly to better connect businesses and consumers worldwide.
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