Job Opportunity at Commercial Bank of Qatar: Insurance Telesales Agent

Commercial Bank of Qatar is offering a job opportunity in Doha as an Insurance Telesales Agent. Provide excellent customer service by handling outbound calling interactions in a professional manner to promote and sell insurance products (life and general insurance) to customers

1. Take and process orders in an accurate manner
2. Handle grievances as required
3. Go the “extra mile” to meet sales quota and facilitate future sales
4. Keep records of calls and sales and note useful information
5. Generating and qualifying leads from cold calling
6. Managing, tracking and following up on leads by calling them
7. Meeting monthly and quarterly sales goals in accordance with goals
8. Creating and updating activity reports 
9. Handle queries and complaints to ensure quality of resolution within TAT.
10. Perform cross sell, digital migration or other initiatives as required 
11. Seek and promote feedback from customers via CSAT or survey for quality improvements.
12. Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
13. Providing accurate and complete information to customers 
14. Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection 
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Competencies:

• Account Management
• Sales Goals
• Sales Organization
• Sales Skills
• Sales Team Support
• Territory Management

About Provider:

Commercial Bank of Qatar was established in 1975 and was Qatar’s first private bank. Since then we have grown with Qatar reflecting the nation’s values and drive to continually improve and innovate.

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