Job Opportunity at Deloitte in Canada: Consultant/Senior Consultant, Service Excellence

Deloitte is offering a job opportunity in Toronto, Ontario, Canada as a Consultant/Senior Consultant, Service Excellence. This role reports directly to the Service Excellence Director to provide analytical and operational support to the team and the Consulting practice. 

1. Support the development of quality and risk programs, tools and processes created to support leaders and practitioners nationally and globally
2. Participate and contribute to analyzing and implementing process improvement initiatives and process re-engineering opportunities
3. Enhance and maintain dashboards and reports for leaders on Service Excellence performance, key indicators and proactive monitoring of risk
4. Develop national communications for Service Excellence which include but not limited to website development and updates, newsletters and presentations
5. Support the strategic agenda and special projects for the Service Excellence group.

• 3+ years’ experience in quality and risk management or related field, as well as bachelor’s degree in Business Management or Commerce
• Strong knowledge of Microsoft Office with proficiency in PowerPoint, Excel, and Word as well as SharePoint and Tableau or related analytical tool set
• Strong verbal and written communication skills, creative writing experience is an asset 
• Commitment to quality, process-oriented and organizational skills with the ability to prioritize to achieve deadlines and results
• Detail oriented and analytical
• Strong business acumen
• Excellent interpersonal relations and demonstrated ability to with others effectively in teams and independently
• Excellent stakeholder management skills with the ability to interact and interface with all levels within the firm 
• Ability to thrive in an ambiguous, demanding, and time sensitive setting 
• Project management experience or interest 
• Experience or interest in coordinating training through various channels 
• Minimal travel may be required 

About Deloitte:

Deloitte, is an international professional services network headquartered in London, England. Deloitte is the largest professional services network by revenue and number of professionals in the world and is considered one of the Big Four accounting firms along with EY (Ernst & Young), KPMG and PricewaterhouseCoopers (PWC).

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