Job Opportunity at Deloitte in Lebanon as an Assistant Manager in Central Audit Function CRM

Deloitte is offering a job opportunity in Lebanon as an Assistant Manager in Central Audit Function CRM.

1. Perform day to day CRM related activities, including verifying, classifying, computing, posting and recording clients.
2. Ensure all customer data is complete, accurate, up-to-date, consistent, and compliant, managing data cleansing activities where required.
3. Perform basic secondary research to validate and retrieve correct details of the client contacts and accurately update on CRM.
4. Design and produce dashboards/reports to provide in-depth analysis of the Sales data as per request.
5. Work with the CRM Manager to ensure CRM system is configured to ensure a high level of data quality.
6. Understand, implement and contribute best practices for operations and constantly seek opportunities for process improvements.
7. Ensure integrity of the data is maintained at all times and that everything has been captured in accordance with defined Standard procedures, company best practices.
8. Maintain confidentiality of all internal company's and client's information.

• Minimum 5 years of experience working within a similar role.
• Educated to Bachelor's degree level or equivalent in Management Information System or Computer Science
• Experience with Dynamic 365.
• Excellent general technical ability, intermediate Excel skills (e.g. VLOOKUP's, pivot tables) is a must.
• Experience with SQL queries and data visualization will be an added advantage.
• High standard of IT/office systems skills and knowledge, particularly Microsoft Office applications.
• Ability to manage and prioritize own workload, working on own initiative and self-sufficiency on a day-to- day basis with administrative processes.
• Practical experience of Microsoft Dynamics CRM from a user-interface perspective and management and development of CRM data to improve the functionality and accuracy of such systems.
• Techno – Functional experience in Microsoft Dynamics CRM
• Experience with data migration, integrations with Microsoft Dynamics CRM.
• Demonstrating strong problem-solving ability and analytical skills.
• Experience with project management.

Leadership capabilities:

• Builds own understanding of our purpose and values; explores opportunities for impact.
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
• Understands expectations and demonstrates personal accountability for keeping performance on track
• Actively focuses on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business

About Deloitte:

Deloitte, is an international professional services network headquartered in London, England. Deloitte is the largest professional services network by revenue and number of professionals in the world and is considered one of the Big Four accounting firms along with EY (Ernst & Young), KPMG and PricewaterhouseCoopers (PWC).

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