Job Opportunity at GEMS Education in UAE: Admissions Executive - Mandarin Speaking

GEMS Education is offering a job opportunity in SCHOOL SUPPORT CENTRE Dubai, UAE as it is looking for an enthusiastic Mandarin-speaking Admissions Executive who can formulate an effective partnership with the Sales & Enrolment Business Partner for lead management qualification and conversion across a dedicated cluster of schools. The Admissions Executive acts as the first point of contact for leads and inquiries and is a subject matter expert for qualifying and nurturing calls at the top of the sales funnel.

1. Manage high-volume outbound calls to all leads for focus schools within 48 hours.
2. Drive the lead qualification process to increase conversion to school tours and registration.
3. Oversee the top of the sales funnel for focus schools to optimize conversions.
4. Maintained household accounts within salesforce to ensure 360 views of customers in the assigned clusters.
5. Work with the Sales & Enrolment Business Partner to identify lead generation needs for assigned clusters.
6. Responsible for cross-selling to an appropriate cluster/school with no suitable seat availability.
7. Maintenance of waitlist for focus schools, ensuring customers are appropriately engaged.
8. Support cluster and school-level sales and enrolment plans to leverage quality and quantity of leads to achieve enrolment targets.
9. Participate in enrolment events (internal or external), which may be outside of regular office hours (evenings or weekends).
10. Reporting of lead conversion and cross-sell at school and cluster level.
11. Owns the lead data for the assigned cluster. Responsible for the completeness and accuracy of required vital data points and the ongoing improvement and maintenance of the data quality.

1. A college degree from a reputed university is desirable. 
2. 3 years experience working in a customer-facing and sales role with excellent communication skills.
3. School Admission and local Dubai experience preferred.
4. An emotionally intelligent and capable person with strong customer service skills, and excellent in dealing with customers with an ability to influence a customer’s decision for conversion.
5. High energy level, comfortable performing under pressure, and able to multitask.
6. Superior interpersonal abilities. Ability to get along and work with diverse personalities; tactful, mature.
7. Results and people-oriented, with judgment to balance other business considerations. Service-oriented, but assertive/persuasive.

About Your Benefits:

An attractive remuneration package is on offer to the successful candidate including tax-free salary, medical cover, tuition fee concessions, annual leave, and end-of-service benefits.

About Application Process:

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

Resume/CV

Passport-size photograph

In line with the UAE's Emiratisation goals, GEMS welcomes and encourages applications from UAE nationals to join our fast-growing team.

About GEMS Academy:

Trusted for over 60 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 170,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division.

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