Job Opportunity at Maqsam in Jordan: AI Agent Architect
By: MaqsamLast update:
Applicant criteria
NationalityJordan
SpecialityInformation Technology
Skills− Team-player with good inter-personal skills., − Excellent verbal and written communication skills
Age
- No specific age required
Years of Experience
- 1-2
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsEngineering and Architecture Jobs
Opportunity FieldEngineering and Architecture
Job locationJordan (Amman)
Needed documentsCV, Application form
Opportunity description
Maqsam is offering a Job opportunity in Jordan as an AI Agent Architect.
Benefits:
- A Collaborative and Friendly Environment where ideas matter.
- Personal and Professional Growth through exciting, real-world AI projects.
- Fair Compensation that reflects your contributions.
- Transparency across our teams and leadership.
- Benefits including top-tier health insurance and flexible work options.
- A Meaningful Mission to build Arabic-native AI and transform customer experiences across the region.
Duties & responsibilities
- Review client requirements, knowledge base (KB) documents, and URLs for accuracy, completeness, and clarity.
- Restructure KB if needed to ensure content is well-structured and optimized for integration with AI agents.
- Provide constructive feedback to clients on KB formatting and improvements.
- Design, tune, and iterate on AI Agent prompts to improve response quality and contextual accuracy.
- Set up and manage workflows that define AI Agent actions and interactions.
- Collect and consolidate feedback from client-side testing sessions.
- Identify and document issues, knowledge gaps, and opportunities to improve AI Agent behavior.
Eligibility criteria
- Strong attention to detail and critical thinking skills.
- Familiarity with conversational AI or chatbot platforms (GPT-based tools, etc.).
- Experience in any of the following is a plus: prompt engineering, technical writing, content operations, or QA.
- Excellent verbal and written communication skills, particularly in delivering clear feedback to clients.
- Ability to work effectively within cross-functional teams (e.g., product, engineering, customer success).
About Maqsam:
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. By leveraging cutting-edge advancements in AI, Maqsam delivers highly accurate Arabic Call Transcription through its proprietary in-house transcription model, further enhanced by advanced analytics, and insights.
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