Job Opportunity at Microsoft in Australia: Business Program Manager

By: microsoftLast update: 7/16/2023

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Deadline 2023-08-13

(Deadline has passed)

Applicant criteria

NationalityNo specific nationality required

Age

No specific age required

Years of Experience

Gender

Both

Opportunity criteria

Job Type

Full time

Job FieldsAdministration Jobs

Opportunity FieldTechnology and Programming

Job locationAustralia (Sydney)

Needed documentsCV

Deadline2023-08-13

Opportunity description

Microsoft is offering a job opportunity as a Business Program Manager in Sydney, New South Wales, Australia.

Duties & responsibilities

Primary point of contact for ANZ CSU LT and CSAMs to improve the overall customer experience with CSS reactive support.
Own and facilitate the Area Connect Reactive Support (ACRS) calls.
Managing relevant Area asks of CSS raised in CE&S formal connection meetings and ensuring appropriate plans are in place for the Area.
Act as the voice of the customer internally, leveraging internal teams to capture feedback, remove blockers, surface insights, and align resources, while partnering with the account teams who engage the customers directly.
Ensure Area Escalations of a systemic or programmatic nature are verified and have supporting data.
Identify the correct owner or flag as a new issue.
Help optimize CCSE services including Incident Management.
Own stakeholder engagement & partnership for these services to drive value for our customers, aligned with Area priorities for the CSU.

Eligibility criteria

BA/BS or equivalent work experience.
7+ years of experience in program management, customer success, business operations, change management and project management.
Executive maturity, organizational agility and strong impact and influence competencies.
Ability to work effectively across groups (business and functions) in a fast-paced work environment.
Effective at influencing without authority and driving work through others.
Proven ability to create clarity, generate energy and deliver success
Excellent communication (verbal and written) and interpersonal skills including presenting to an Executive Audience

About Microsoft:

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.

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