Applicant criteria
NationalityNo specific nationality required
Age
- No specific age required
Years of Experience
- fresh
Gender
- Both
Opportunity criteria
Job Type
- Full time
Opportunity FieldOthers
Job locationKuwait
Needed documentsCV
Deadline2023-06-17
Opportunity description
Zain Group is offering a job opportunity in Kuwait city, Kuwait, as it’s looking for a Contact Center Agent. That will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Duties & responsibilities
- Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
- Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
- Providing product and service information to customers.
- Promote Zain's products and services by understanding customer needs and interests, and providing them with the right offers that match those.
- Troubleshoot service equipment issues.
- Adhere to, and fulfill, individual and team performance metrics.
Eligibility criteria
Degree and Experience:
To be considered for the position, you will need to meet with all of the below requirements:
- 2 Years Diploma / Bachelor’s degree
- 0-3 years’ experience in a related field
Skills:
- Excellent Communication Skills (Speaking and Listening)
- Excellent Problem-Solving Skills
- High Drive for Achievement
- Strong Knowledge of MS Office
- Preferably Bilingual
- Ability to work under pressure
About Zain:
Zain is a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 50 million active individual and business customers as of March 31, 2019.
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