Job Opportunity for Jordanians at Umniah: Shop Representative

Umniah is offering a job opportunity in Amman, Jordan as a Shop Representative - Mall Shop. Responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services in order to meet customers satisfaction and achieve sales targets.

1. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
2. Deal directly with customers either by telephone, electronically or face to face.
3. Respond promptly to customer inquiries.
4. Handle and resolve customer complaints.
5. Process orders, forms, applications and requests.
6. Organize workflow to meet customer time frames.
7. Direct requests and unresolved issues to the designated resource.
8. Manage customers' accounts.
9. Keep records of customer interactions and transactions.
10. Record details of inquiries, comments and complaints.
11. Record details of actions taken.
12. Prepare and distribute customer activity reports.
13. Communicate and coordinate with internal departments.
14. Follow up on customer interactions.
15. Provide feedback on the efficiency of the customer service process.

• Bachelor Degree in Business Administration or any related field.
• Work Experience: 0-1 year.
• Knowledge Of:

1. Umniah Products and Services (functionality, price, availability)
2. Umniah Packages (products included, price, availability)
3. Market Knowledge

• Skills In:

1. Selling Techniques: Consultative Selling, Negotiation techniques, Persuasion and Deal closing, Cross and up selling techniques.
2. Customer Care: Problem solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications.
3. Good command in MS Office.
4. Excellent command of English language writing and speaking.
5. We are currently looking for a team member for our Mall Shops (city mall & mecca mall), we prefer candidates who reside in nearby areas.

About Umniah:

Umniah is one of the fastest-growing telecommunications operators in the Jordanian market, launched in 2005 and is a subsidiary of Batelco Bahrain (Bahrain Telecommunications Company operating in 14 countries) since 2008. It is offering a diverse array of high-quality mobile, internet and enterprise solutions.

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