Job Opportunity in Canada as a Customer Service Specialist at Nokia

Nokia offers a job opportunity in Canada as a Customer Service Specialist. The mission of the Network Infrastructure (NI) Business Group is to be the most trusted partner for the world’s most critical network infrastructure. NI will respond to the ever-increasing demand for networks with higher capacity, greater reliability, faster speeds, and lower costs.

You will be responsible for:

• Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers.
• Use and provide appropriate Salesforce and outage documentation, contribute to/review upgrade guides and other procedural documentation.
• Create and maintain customer relationships on a day-to-day basis.
• Provide pragmatic and effective recovery.
• Manage and communicate the related risks.
• Provide appropriate follow-up to customers.
• Supply input to and use the knowledge management tools.
• Ensure every trouble identified is adequately documented for tracking purposes and learning opportunities.
• Interface with product business division.
• Adhere to ISO27001 information handling and safeguarding best practices.

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You must have:

• Degree in Computer Science or equivalent field or equivalent practical experience.
• Experience in Optics technology, Network Management systems, Technical Support (2LS/3LS) as well as in NPI/Customer Engineering domain is nice to have.
• You will travel for 5% of your work.

About Nokia:

Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career there will have a positive impact on people’s lives and will help the company to build the capabilities needed for a more productive, sustainable, and inclusive world.

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