Job Opportunity in China as a Quality Assurance Executive at Anantara

Anantara offers a job opportunity in China as a quality assurance executive. You will be responsible for monitoring and evaluating the quality of inbound/outbound/activation and EP calls while working to continuously improve upon in the fast-growing marketing activities.

You will be responsible for:

• Auditing and assist in quality assurance training.
• Monitors inbound, outbound, activation telephone calls within the call centers to ensure service meets all quality standards and KPIs.
• Monitors E&P package sales to ensure service meets all quality standards and KPIs.
• Documents customer service issues according to company procedures, prepares and presents reports to assistant call center director. The details are as follows:

1. Outstanding issue or unsolved issue for a long time.
2. Impolite conversation.
3. Transferred issue to other team member and repeated the same issue.

• Helps refine training curriculum and integrates quality assurance observations into one-on-one training and coaching sessions.
• Assist in provides ongoing feedback and coaching to call center staff and conducts compliance audits for quality, accuracy and adherence to standards and procedures.
• Assist in analyze quality results to identify trends, create, implement, and manage quality improvement projects with assistant call center director.
• Conduct the weekly group call sharing.
• Get black and white records for all call monitoring in relevant forms.

You must have:

• College degree preferred or equivalent work experience.
• Experience in a high volume sales call center environment as a QA executives.
• Experience in sales, customer services or related field is desirable.
• Experience in coaching and developing agents.
• Proficiency in Microsoft Office Suite.
• Excellent interpersonal, verbal and written communication skills.
• Ability to maintain confidentiality.
• Ability to manage time effectively and efficiently.
• Self-motivated and directed, with keen attention to detail

About Anantara:

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people, and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.

See more available Master’s scholarships on For9a

See more available volunteer opportunities on For9a

See more available opportunities in Germany on For9a