Job Opportunity in Egypt as a Network Expert Sr. Specialist at Orange

Orange offers a job opportunity in Egypt as a Network Expert Sr. Specialist.

You will be responsible for:

• Provide level 3 support activities for large customers.
• Work on Complex Security solutions besides WAN (SDN) / LAN solutions, as well as Cisco IPT solution.
• The complex incidents and act as the highest escalation for technical issues.
• Diagnose fault-related cases by effectively utilizing software diagnostics and other Network/product utility programs.
• Provide updates as needed to the customer in order to meet performance objectives.
• Comply with all the special processes and procedures agreed with the account teams and customers.
• Perform technical escalations in line with company procedure.
• Document all troubleshooting and case management actions via the electronic case management system.
• Build relationships with peer and management levels both with clients and the company management.
• Determination to process tasks according to predefined processes.
• Provide technical training to the team members when required.

You must have:

• 4+ years of technical hands-on experience with application security/endpoint security.
• Experience installing, configuring Palo Alto box,, and integrating a complex Security environment.
• Working knowledge of Prisma Cloud, and cloud security models, firewalls, and other security technologies.
• Hands-on experience in operational networks.
• Excellent network troubleshooting skills in the following:

1. VPN Architecture: MPLS.
2. Network devices: Cisco (Routers, switches, WAAS, AP, WCS, and IP telephony).
3. Routing protocols (EIGRP, OSPF, EIGRP, and BGP).
4. Intensive Knowledge of QoS.
5. Hand on Experience of working on managing Cisco Prime, Wireless LAN Controllers, Cloud-based LAN Controllers.
6. DSL services.
7. IP Telephony.
8. Voice over IP knowledge.
9. CCNP or CCIP Certification.
10. Nice to Have CCIE R&S.

• Personal skills:

1. Quickly acquires and applies new knowledge when needed.
2. Demonstrates cooperation and teamwork.
3. Problem Ownership until resolution.
4. Prioritization and balance in tense situations and work activity in multitask situations.
5. Service-oriented, customer-focused, and have the ability to resolve complex problems through a calculated and methodical approach.
6. Good interpersonal skills.
7. Good time management, organizational, and communication skills.
8. Ability to coach and mentor peers and subordinates.
9. Ability to lead and provide direction in resolving business-critical problems at the highest organizational level.
10. Flexibility in terms of working hours.
11. Fluent in English.
12. Shift work may be required.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica, and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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