Job Opportunity in Egypt as an Extended Local Delivery Manager at Orange

Orange offers a job opportunity in Egypt as an Extended Local Delivery Manager. You will be accountable for end-to-end management of all customer network orders/projects terminating in European countries ( UK, Ireland, BENELUX & NORDICS) starting from the receipt of valid service requests from sales to handover or billing.

You will be responsible for:

• Coordinating provisioning for Network projects, assessing service orders, and developing Implementation schedules to optimize resources and components scheduling.
• Performing order validation of assigned orders for administrative completeness and technical consistency including pre-qualification / eligibility.
• Validating service orders with Customer’s Local contact via official E-mails or phone calls.
• Placing, tracking/ monitoring line orders with relevant local carriers and equipment (router, modem, cards, etc.) with third-party vendors until full delivery of ordered services.
• Performing proactive order management to ensure the requested customer target delivery dates are met.
• Proactively escalating and expediting activities throughout the order life cycle to prevent/ minimize delays in meeting customer committed delivery dates for service.
• Monitoring provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities.
• Providing consolidated status and progress reports on all orders to the customer and internal implementation teams.
• Confirming customer’s acceptance of service on OBS tools.

You must have:

• Understanding of Network technologies/services (SDWAN, VMS high-speed internet, DSL..) to plan for solution implementation.
• Project Management skills including:

1. Organizational and planning skills.
2. Leadership and accountability for the orders from end to end.
3. Excellent communication and negotiation skills internally with Orange teams (implementation, project management, supply chain, sourcing, field services, carrier vendor management,....) and externally with customers and carriers.
4. Time management skills & prioritization of actions.
5. Proactivity and thinking out of the box of different ways of working to speed up delivery and enhance the overall customer experience.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica, and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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