Applicant criteria
NationalityNo specific nationality required
Skills• Time management and ability to meet deadlines and ability to multitask, Attention to detail, − Excellent communication skills. , Excellent problem-solving skills
Age
- No specific age required
Years of Experience
- 3-5
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsOther
Job locationEgypt (Cairo)
Needed documentsCV, Cover Letter
Deadline2023-12-02
Opportunity description
Tamara is offering a Job Opportunity as a Incident Analyst in Egypt.
Duties & responsibilities
- Monitoring system alerts and notifications 24/7 and promptly responding to any issues or incidents.
- Collaborating with other teams to ensure timely resolution of incidents.
- Documenting and accurately reporting all incidents and outages.
- Maintaining and updating monitoring tools and systems to enhance efficiency.
- Conducting routine system health checks and proactive maintenance.
- Assisting in creating and maintaining monitoring policies and procedures.
- Working closely with the Incident Management Lead to prepare post-mortem reports following incidents.
- Providing support during disaster recovery and incident response procedures.
- Contributing to the continuous improvement of monitoring processes.
Eligibility criteria
- Minimum bachelor degree graduate with 3+ years of experience
- Experience with various monitoring tools such as New Relic , Curry (Good to have)
- Strong problem-solving skills and the ability to detect and remediate IT failures.
- Knowledge of Fintech or Financial Services and infrastructure components. (Good to have)
- Familiarity with incident management and ITIL best practices.
- Excellent communication skills to coordinate with cross-functional teams.
- Ability to work independently and make decisions under pressure.
- Detail-oriented with a focus on accuracy in documentation.
- Willingness to work in a 24/7 on-call rotation.
- Tech savvy with SQL Knowledge (Good to have)
About Tamara:
Tamara is the leading shopping and payments platform in Saudi Arabia and the GCC region, with a mission to empower people in their daily lives and revolutionize how they shop, pay and bank. The company was founded by serial entrepreneur Abdulmajeed Alsukhan along with his partners Turki Bin Zarah and Abdulmohsen Al Babtain. Tamara has over 400 employees and operates out of its headquarters in Riyadh, Saudi Arabia, and has offices in the UAE, Egypt, Germany, and Vietnam.
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