Job Opportunity in Egypt: Hub Operations Manager at Aramex

Aramex is offering a job opportunity as a Hub Operations Manager to join the team in Cairo, Egypt. 

Express/domestic operations:

• Manage the various inbound/outbound and warehouse operations and ensure compliance to
• service expectations and quality standards.
• Manage the proper use of Aramex technology and systems.
• Maintain and improve the quality of the service and commit to pass the various quality audits.
• Manage all sales projects according to clients’ requirements and contracts.
• Manage the customer service function within the operational teams and handle complaints to
• ensure professional and on time resolution.
• Lead the improvement projects to increase operational efficiency and improve performance.
• Work with the station manager on setting the yearly objectives and expansion/development plans.
• Measure, control and evaluate the express team leaders/supervisors performance.
• Responsible for ensuring illegal and hazardous shipments do not get through the operations.
• Develop and maintain good working relationships with the related local authorities and airlines
• to facilitate business growth and development.
• Manage the total operations expenses according to the set budget.

Ground operations:

• Work with the ground operations supervisor to ensure the full utilization of existing computer
• handhelds by the ground couriers.
• Work with the ground operations supervisor to monitor and work towards proper utilization of the ground couriers.
• Maintain and improve the ground operations performance in terms of delivery, pick up, and all
• related aspects to comply with the company quality of service standards.
• Measure, control and evaluate the ground operations team leaders/supervisors performance.
• Works with the fleet supervisor to ensure the operations fleets are up and operative in good conditions.
• Manage and monitor the performance of the Address Management Team.

1. Bachelor Degree (Industrial Engineering or Business management is preferred).
2. English Proficiency.
3. Computer Proficiency: MS Office Applications (Word, Excel, Power Point & Outlook).
4. 5 years’ experience in Aramex operations is preferable.

About Aramex:

Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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