Job Opportunity in Jordan as a Customer Support Agent at Unifonic

Unifonic offers a job opportunity in Jordan as a customer support agent. You will be responsible for providing accurate, timely technical support to the company’s clients, partners, vendors, and other contacts primarily via telephone and E-mail. You will deal with support issues that are complex in nature, carrying differing priorities that must be addressed within predetermined service levels, cooperating with multiple stakeholders to perform your day-to-day duties, and representing the company in a visibly supportive manner.

The responsibilities of the customer support agent include but are not limited to:

• Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.
• Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking. 
• Ensure the availability of technical infrastructure, systems, products, and services.
• Work closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.
• Ensure that communication flow internally and externally between different stakeholders at it’s best.
• Serve as a coach and trusted advisor to valued company’s clients.
• Follow up and report customer escalations in a timely manner.

You must have:

• Hands-on 1 to 3 years of recent experience in client services-related positions, preferably in the tech industry.
• Microsoft or Cisco certified, or any other network or infrastructure certificates.
• Strong knowledge of technical infrastructures, networks, servers, software and database administration, and maintenance.
• Bachelor's degree in Engineering, Software, or other IT-related fields.
• Proven ability to develop highly innovative solutions to very complex problems.
• Ability to work under high client/department demands and high availability.
• Self-motivated and able to work independently with a minimum level of supervision.
• Fluent in English and Arabic with excellent writing/editing and verbal communication skills.
• High flexibility with working hours.

About Unifonic:

Unifonic was founded in 2006 to provide cloud-based communication tools to business customers and enables integration of text and voice-based solutions through its API platform. Therefore, Unifonic eliminates the need for costly hardware infrastructure making business communication simple, fast, and cost-effective.

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