Job Opportunity in Jordan as a Home Internet Solutions Team Member at Zain Jo

Zain Jo offers a job opportunity in Jordan as a Home Internet Solutions Team Member. It's looking for a motivated candidate who will be participating in developing and implementing marketing plans for the Home Internet Services segment, which aims to creation of new products, services, infrastructures, and processes for the FTTH, MBB & FLTE service, customer retention, acquisition, and value extraction through conducting market and competitor intelligence activities, researching international telecommunication companies’ new products and services. In addition to suggesting new initiatives and assisting in developing concepts and marketing communications material to translate ideas to concerned parties, extracting and analyzing Key Performance Indicators (KPIs), solving problems, and negotiating with clients and vendors. 

You will be responsible for:

• Developing concepts for new products/services, which include a description of its characteristics and requirements, and subsequently communicating them to the concerned function/department.
• Performing market and competitor intelligence activities as well as forecasting analysis in collaboration with Pricing and Business Intelligence function, collecting data about market segments preferences, demands, penetration strategies…etc., in addition to researching and analyzing competitors’ products, services and offers to understand Zain’s position related to the Home Internet Solutions segment.
• Researching and acquiring insights about the new technologies, products, and services developed by international counterparts in the telecommunication sector, in addition to suggesting initiatives that are not within Zain’s core business aiming to boost revenues.
• Performing feasibility studies which include forecasting costs and profits for FTTH, MBB & FLTE new products and promotions, as well as building business cases and discussing them with all concerned parties.
• Soliciting customer feedback and requirements for FTTH MBB & FLTE from customer care, simulation, and sales departments, as well as other external sources, and subsequently utilizing customer’s feedback in improving products and service levels and ensure customer satisfaction, contacting clients, partners, present and raise results, issues, and concerns.

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You must have:

• A Bachelor’s degree in Business Administration, Communication Engineering, or a related field.
• From 0 to 2 years of experience in a related field. 

About Zain:

Zain is a leading mobile voice and data service operator with a commercial footprint in 8 Middle Eastern countries with a workforce of over 6,000 people from different backgrounds, cultures, and nationalities. It provides comprehensive mobile voice and data services to over 49.2 million active individual business customers as of June 30, 2019.

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