Job Opportunity in Jordan as a Service Engineer at ABB

ABB offers a job opportunity in Jordan as a Service Engineer. You will be a part of the Motion Business Area for Service Division based in Amman, Jordan. In this role, you will be reporting to the Local Business Area Manager and will be responsible for handling the service business of drives in the assigned area.

You will be responsible for:

1. Ensuring compliance with group HSE directives, and ensuring instructions and regulations are implemented well within the team (including subcontractors) while monitoring and reporting progress and results. Assessing risks and safety hazards and implementing actions to ensure people and equipment safety.
2. Contributing to higher customer satisfaction by ensuring high complex service work according to customer expectations. Interacting with customers to provide customized solutions. Creating and maintaining excellent relationship with customers and molds their needs.
3. Creating new sales opportunities and takes influence in convincing the client for the complete service portfolio.
4. Performing remote and on-site service activities for drives or systems in accordance with customer requirements.
5. Ensuring timely, cost-effective solutions in accordance with standard processes, procedures, and safety guidelines.
6. Solving hardware and software functional compatibility issues and problems found during service intervention and replacing faulty hardware or software items involved.
7. Maintaining trustworthy relationships with customers triggers new service opportunities for the sales team to pursue.
8. Generating service sales opportunities for the sales team.
9. Acting as the project technical leader in the service project by analyzing the project requirements and clarifying the project scope.
10. Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business and following all applicable legal, customer, and ABB’s health, safety, and environment requirements all the time.

You must have:

• Bachelor’s degree in Electrical/Mechatronics engineering.
• Few years of experience in service with at least 1 year in drive services.
• Should have experience in service of ABB Variable Frequency Drive (VFD).
• Good to have experience in medium voltage drive service.
• Willingness to travel and availability to support outside the working hours.
• Excellent written and verbal communication skills with the ability to influence both internally and externally.

About ABB:

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries.

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