Job Opportunity in Jordan as an IT Support Associate at APCO Worldwide

APCO Worldwide offers a job opportunity in Jordan as an IT Support Associate. You will ensure a smooth operational technology environment through proactive engagement with the staff as requirements, issues or problems arise. You will be a part of an integrated global team providing quality guidance and support to colleagues locally and across the APCO network.

You will be responsible for:

• Help desk support for regional and global users both in-person and remotely, working with the global service desk team and ensuring cases are updated and repeating issues are addressed effectively.
• Perform hands-on support, both preventative and remedial for all company technologies, mobile devices, applications, cloud services, conferencing rooms, peripherals, or other technologies as required.
• Participate in projects to improve service provision, and performance or to resolve an ongoing requirement.
• Other responsibilities as assigned.
• You are expected to work on a rotation basis to support different regions including MENA, the US, Europe, and Asia.

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You must have:

• BA/BS or Technical degree in Information Technology related field is highly desirable
• COMPTIA A+ and/or Network+, Microsoft certification (MTA, MCP, MCITP, MCSE), or JAMF certification.

The required Knowledge/Experience:

• From 2 to 5 years of relevant experience, ideally with a professional services firm.
• Experience in Tier 3 or Tier 2 helpdesk support.
• Hardware and software troubleshooting techniques, tools, and utilities.
• Experience with managing macOS and IOS devices with JAMF Pro.
• Experience supporting Zoom and Teams for remote users, and an understanding of conference room AV technology.
• Experience working consistently within a call tracking system (e.g. Freshservice), assigning, updating, and closing tickets in a reliable manner.

Work Conditions:

• The physical abilities needed to perform the duties of this position.
• You shall already be based in Jordan.
• Willing to work additional or irregular hours as needed and allowed by local regulations.

The most important qualities for success in this role are:

• A genuine interest in technology.
• Determination, adaptability, and independence skills.
• Effective prioritization and organizational skills.
• Demonstrable ability in troubleshooting complex issues, research, analysis, and critical thinking.

About APCO Worldwide:

Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East, Africa, and Asia. 

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