Job Opportunity in Jordan: Front Office Manager at Rotana

Rotana is offering a job opportunity as a Front Office Manager to join the team in Amman, Jordan. 

1. Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction.
2. Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable.
3. Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times.
4. Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation.
5. Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately.
6. Participate in decisions involving occupancy goals, marketing strategies and development of rates.

1. You must be a college / university degree graduate with a minimum of two years experiences in a similar role.
2. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading.
3. The ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills.
4. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies:

• Understanding the Business.
• Influencing Outcomes.
• Planning for Business.
• Team Building.
• Valuing Diversity.
• Leading People.
• Adaptability.
• Drive for Results.
• Customer Focus.
• Managing Operations.

About Rotana:

Rotana Hotel Management Corporation (Rotana) was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr. Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey.

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