Job Opportunity in Kuwait as a Contact Center Agent

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and its loyal customers, and you will be assisting them in a professional manner that will reflect Zain's values and mission.

Your responsibilities will include but not be limited to:

• Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
• Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
• Providing product and service information to customers.
• Promote Zain's products and services by understanding customer needs and interests, and providing them with the right offers that match those.
• Troubleshoot service equipment issues.
• Adhere to, and fulfill, individual and team performance metrics.

You must have:

• Bachelor’s degree.
• From 0 to 3 years’ experience in a related field.

Skills:

• Excellent communication skills (Speaking and Listening).
• Excellent problem-solving Skills.
• Strong knowledge of MS Office.
• Preferably bilingual.
• Ability to work under pressure.

About Zain:

Zain is the pioneer of mobile telecommunications in the Middle East. It began in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of its expansion strategy in 2003, it has expanded rapidly. Today, Zain is a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.

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