Job Opportunity in Kuwait as a Contact Center Agent at Zain Group

Zain Group offers a job opportunity in Kuwait as a Contact Center Agent. You will serve as the first point of contact between Zain and its loyal customers, and you will be assisting them in a professional manner that will reflect Zain's values and mission.

You will be responsible for:

• Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
• Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
• Providing product and service information to customers.
• Promote Zain's products and services by understanding customer needs and interests, and providing them with the right offers that match those.
• Troubleshoot service equipment issues.
• Adhere to, and fulfill, individual and team performance metrics.

You must have:

• 2 Years Diploma/Bachelor’s degree.
• 0-3 years experience in a related field.

Skills:

• Excellent Communication Skills (Speaking and Listening).
• Excellent Problem-Solving Skills.
• High drive for achievement.
• Strong Knowledge of MS Office.
• It's preferable to be Bilingual.
• Ability to work under pressure

About Zain:

Zain is a leading mobile voice and data service operator with a commercial footprint in 8 Middle Eastern countries with a workforce of over 6,000 people from different backgrounds, cultures, and nationalities. It provides comprehensive of mobile voice and data services to over 49.2 million active individual business customers as of June 30, 2019.

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